The Canada School of Public Service offers a suite of courses to help build a culture of service excellence across the public service and meet the needs of all public servants, managers, teams and organizations.
Choose from the courses listed below, or contact us to learn how they can be customized for your organization.
The following courses, developed in collaboration with the Institute for Citizen-Centred Service External link (ICCS) and the Service Canada College, are available at the request of your organization.
- At Your Service: Client-Centered Service in the Public Sector (T220) | 1 day
Learn the key elements of citizen and client-centered service, and engage in service excellence.
- Service Fundamentals for Executives | Online pre-course module and 1 day in class
As an executive in the public sector, explore the role you play in the design and delivery of citizen / client-centered service and how you can contribute to a culture of service excellence across the public service.
In the fall of 2011, the Institute for Citizen-Centered Service (ICCS) launched the Certified Service Manager™ Program External link, uniquely targeted to public sector managers and supervisors across federal, provincial, territorial and municipal jurisdictions.
The School is collaborating with ICCS to bring their courses and certification program closer to federal public service managers.
The School is hosting an ICCS course in the National Capital Region. We will have a French offering of the Public Sector Fundamentals and Advanced Public Sector Fundamentals courses on February 26 and 27, 2013. Note: Registration for these courses is through the ICCS External link.
ICCS courses offered in English in the Toronto area in February and March 2013:
- CSM202 | Human Aspects of Service Management | February 27 and 28, 2013
- CSM203 | Service Improvement | March 7, 2013
- CSM204 | Understanding and Enhancing Citizen Access | March 26, 2013
For more information on these courses, please visit the ICCS Web site External link.
For more information on any of the service delivery courses, please contact Christine Racicot at 819-934-7255 or firstname.lastname@example.org.