This self-paced language product is designed to support learning English as a second language (ESL). This online tool allows participants to read, hear and practise the common phrases used to address English-speaking clients, as well as to further their knowledge of the Official Languages Act by completing quiz-based questions. Participants will improve their ability to assist customer service personnel in responding to clients in their official language of choice. [C237]
This activity has been designed for public servants in the Public Service of Canada.
Learning Community: Public Servants
Key Leadership Competency: Management Excellence: People Management: Human Resources: Official Languages
Management Accountability Framework: People, Stewardship, Accountability
$0.00 (Online - Self-paced)
Schedule and Registration
Make your selection from the list of offerings and press "Register". Please ensure that you have the following information on hand: your MyAccount login name and
password and the IS reference code required for billing (provided by your administrative assistant). If you do not have a MyAccount, please contact the
Client Contact Centre.
Online registration through your MyAccount is the preferred method, but the following
options are also available: