Turning Social Intelligence into Actionable Insight (I524)


Type: Online
Duration: 00:24 hours
Status: Active

Using social intelligence (SI) is not just about recording the number of likes, retweets, or followers you have on your various social media accounts. True social intelligence involves using the vast amount of raw, real-time data you have at your disposal. It involves converting the data into practicable insights that will help you improve customer relationships.

In this course, you'll discover how social intelligence can improve your organization's performance. You'll explore ways to monitor social media, as well as common sources of social media data. You'll also learn about best practices for analyzing that data, common mistakes to avoid, and ways to use social awareness strategies that deliver real business value.

More about this course
  • Topics: Communications; Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development
  • Community: Employees; Managers; Supervisors
  • Business line: Digital Academy
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedTurning Social Intelligence into Actionable Insight (I524)OnlineOnlineEnglish



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