Building a Culture of Design Thinking (I605)


Type: Online
Duration: 00:22 hours
Status: Active

Whatever your organization's product or service, your main aim is to help customers achieve a goal or overcome a problem. This is where you can benefit from design thinking, a customer-centric approach that helps you determine how best to meet customer needs.

This course presents ways to develop customer focus so that you can define problems. You'll explore design thinking strategies that will show you how to reframe problems, how to brainstorm solutions and when to use prototypes. You'll also identify best practices for user testing, and ways of gathering and reviewing feedback that will help you solve problems effectively.

More about this course
  • Topics: Government priorities; Service excellence
  • Community: Executives; Directors
  • Business line: Digital Academy
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedBuilding a Culture of Design Thinking (I605)OnlineOnlineEnglish



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