Exploring Customer Journey Mapping (I607)


Type: Online
Duration: 00:22 hours
Status: Active

Dealing with your organization will trigger different feelings and cognitive processes in a customer. To understand them, you need a tool that can document every step of the customer experience. One such tool is customer journey mapping. This helps you understand customers' needs and define the problems they encounter.

In this course, you'll learn how to create a customer journey map. This problem-solving tool can help you brainstorm effective solutions for key customer pain points. You'll also explore how to recognize and prioritize actions that improve your customer focus, and how to avoid common mapping mistakes.

More about this course
  • Topics: Communications; Government priorities; Service excellence; Information management; Information technologies; Personal and team development
  • Community: Employees; Managers; Supervisors
  • Business line: Digital Academy
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedExploring Customer Journey Mapping (I607)OnlineOnlineEnglish



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