Achieving Customer-centric Design with User Personas (I610)

Description

Type: Online
Duration: 00:21 hours
Status: Active

Your organization depends on its ability to make every customer interaction a success. User personas are detailed descriptions of typical end users. They open the way for you to design customer-centric products and services. Building user personas will help you provide what your customers truly want.

This course covers the essential elements of user personas and the business information you can gain from them. You'll learn how to build a user persona, which data to include in a persona and what are the qualities of an effective persona. You'll also discover what customer-centric design can tell you about your customers and how it will benefit your business.

More about this course
  • Topics: Government priorities; Service excellence; Information management; Information technologies; Personal and team development
  • Community: Employees; Supervisors; Managers
  • Business line: Digital Academy
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

DateTitleTypeLocationLanguage
Self-pacedAchieving Customer-centric Design with User Personas (I610)OnlineOnlineEnglish

Features

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