Providing Telephone Customer Service (R009)


Type: Online
Duration: 00:30 hours
Status: Active

When you're providing customer service over the telephone, without face-to-face interaction, it can be challenging to establish the right relationship. There are many techniques that can help you consistently deliver the best customer service. This course provides etiquette tips for answering, managing and ending customer service calls. You'll learn how to make a good impression by:

  • listening
  • using questions to obtain more information
  • minding your tone
  • empathizing with the customer

You'll also learn ways to adapt your approach to your customer's style.

More about this course
  • Topics: Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development
  • Community: Employees; Supervisors; Managers
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedProviding Telephone Customer Service (R009)OnlineOnlineEnglish



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