Rapport Building in Customer Service (R010)

Description

Type: Online
Duration: 00:30 hours
Status: Active

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns. In this course, you'll learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. You'll also learn how to empathize with customers by relating your own experiences, reflecting their emotions back to them, and normalizing their difficulties.

More about this course
  • Topics: Government priorities; Service excellence; Personal development; Communication skills
  • Community: Employees
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

DateTitleTypeLocationLanguage
Self-pacedRapport Building in Customer Service (R010)OnlineOnlineEnglish

Features

COVID19

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