Dealing with Customer Service Incidents and Complaints (R011)

Description

Type: Online
Duration: 00:30 hours
Status: Active

Failing to realize the importance of customer service and how to effectively handle complaints leads to increasingly dissatisfied customers. Organizations must be able to address the needs of customers in an effective and efficient manner. This course covers the proper procedures and processes for delivering effective customer service:

  • how to properly support a customer
  • how to provide accurate documentation for incident reporting
  • how to handle difficult customers
More about this course
  • Topics: Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development
  • Community: Employees; Supervisors; Managers
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

DateTitleTypeLocationLanguage
Self-pacedDealing with Customer Service Incidents and Complaints (R011)OnlineOnlineEnglish

Features

COVID19

Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.
COVID-19: Learning resources

COVID-19: Learning resourcesNew

Learning resources for public servants during the COVID-19 pandemic.

This website is continually being updated in response to your feedback.

Let us know what you think of it.
Which platform is your comment about:
Enter your email if you would like a reply:
Date modified: