Dealing with Customer Service Incidents and Complaints (R011)


Type: Online
Duration: 00:30 hours
Status: Active

Failing to realize the importance of customer service and how to effectively handle complaints leads to increasingly dissatisfied customers. Organizations must be able to address the needs of customers in an effective and efficient manner. This course covers the proper procedures and processes for delivering effective customer service:

  • how to properly support a customer
  • how to provide accurate documentation for incident reporting
  • how to handle difficult customers
More about this course
  • Topics: Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development
  • Community: Employees; Supervisors; Managers
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedDealing with Customer Service Incidents and Complaints (R011)OnlineOnlineEnglish



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