Fundamentals of Service Excellence (S001)

Description

Type: Classroom
Duration: 15:00 hours
Status: Active

This 2-day classroom course is intended for public service employees who provide services to citizens, internal clients or colleagues. By exploring how the government identifies the service expectations of Canadians, participants will learn to deliver inclusive service using a variety of communication skills and techniques. Participants will also gain skills to cope with difficult situations, applying effective resolution strategies and techniques in practical exercises.

Notes:

Before attending the course, it is recommended that participants complete the online course Introduction to Citizen and Client Centred Service (T233).

More about this course
  • Topics: Government priorities; Service excellence
  • Community: Employees; Functional specialists
  • Audience: Service specialists
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

There are no available offerings for this course at the moment.

All on-site classroom courses have been suspended until further notice. However, virtual classroom and online self-paced courses, including required training and language maintenance tools, remain available for registration through your GCcampus account.

Note: GCcampus is accessible through public networks. You do not need to connect to the GC network to log in.


Features

COVID19

Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.
COVID-19: Learning resources

COVID-19: Learning resourcesNew

Consult learning resources for public servants during the COVID-19 pandemic.

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