Controlling Conflict, Stress and Time in a Customer Service Environment (W021)


Type: Online
Duration: 00:30 hours
Status: Active

Working in a customer support centre or help desk environment can be challenging. Customers can sometimes be demanding and unreasonable. For the customer service representative, understanding the emotional needs of customers, adapting to their different communication styles, and solving their problems can be extremely stressful and time consuming. In this course, you will learn how to identify and resolve conflict, negotiate with customers and develop strategies to better manage time and stress. You'll also explore how a positive approach and attitude can benefit customer interactions and lead to satisfactory conclusions.

More about this course
  • Topics: Government priorities; Respectful and inclusive workplace; Service excellence; Personal development; Personal and team development
  • Community: Employees; Supervisors; Managers; Executives; Directors
  • Business line: GC and Public Sector Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedControlling Conflict, Stress and Time in a Customer Service Environment (W021)OnlineOnlineEnglish



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