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Building a Culture of Design Thinking (I605)


Type: Online
Duration: 00:22 hours
Status: Active

Design thinking is a customer-centric approach to business practices that can help organizations to better anticipate the needs of their customers. This online self-paced course presents different ways to apply design thinking strategies to reframe problems, brainstorm solutions and decide when to use prototypes. Participants will learn best practices for user testing, and how to gather and review feedback to help solve problems effectively and best meet the needs of their customers.

Topics include:

  • defining the characteristics of design thinking
  • maintaining customer focus through empathy
  • identifying the five steps of the reframing process
  • describing the elements of customer-centric brainstorming
  • reviewing best practices for conducting user tests and prototyping

More details

More about this course
  • Topics: Government priorities; Service excellence
  • Community: Directors; Executives
  • Business line: Digital Academy
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course I605
Self-pacedBuilding a Culture of Design Thinking (I605)OnlineOnlineEnglish


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