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Rapport Building in Customer Service (R010)


Type: Online
Duration: 00:30 hours
Status: Active

Building rapport with customers or clients requires understanding their situation and listening empathetically to their concerns. This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.

Topics include:

  • demonstrating to customers that they have your full attention
  • being positive and friendly in customer service
  • empathizing with customers by relating to your own experiences
  • normalizing customer difficulties
  • connecting and building rapport with customers

More details

More about this course
  • Topics: Communication skills; Government priorities; Personal development; Service excellence
  • Community: Employees
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course R010
Self-pacedRapport Building in Customer Service (R010)OnlineOnlineEnglish


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