Duration: 00:30 hours
Successful organizations are often those that respond to the needs of their customers in an efficient and constructive manner. This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
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In this powerful video testimony, Deputy Minister Daniel Quan-Watson shares his personal experiences of racism, including as a public servant representing Canada on the world stage.
Access tools, job aids, courses, workshops and events on topics such as anti-Black racism, unconscious bias, disaggregated data, mental health and the challenges faced by visible minorities in the public service.
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