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Dealing with Customer Service Incidents and Complaints (R011)


Type: Online
Duration: 00:30 hours
Status: Active

Successful organizations are often those that respond to the needs of their customers in an efficient and constructive manner. This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.

Topics include:

  • providing information and assistance to customers
  • documenting and organizing incident reports
  • identifying and ranking incidents by severity
  • escalating incidents appropriately and at the right time
  • gathering and using metrics

More details

More about this course
  • Topics: Career development; Communication skills; Government priorities; Personal and team development; Personal development; Service excellence
  • Community: Employees; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course R011
Self-pacedDealing with Customer Service Incidents and Complaints (R011)OnlineOnlineEnglish


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