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Fundamentals of Service Excellence (S001)


Type: Classroom
Duration: 15:00 hours
Status: Active

Public service employees are held to a high standard when delivering service to clients, colleagues and citizens alike. This course investigates the service expectations of Canadians and the different ways to deliver services that support diversity and inclusion. Participants will review service delivery policies and standards and learn effective resolution strategies and techniques to apply in different service delivery situations.

Topics include:

  • identifying and defining excellence in service delivery
  • promoting service satisfaction
  • recognizing policies supporting diversity and inclusion
  • communicating effectively with clients


Introduction to Citizen- and Client-Centred Service (T233) (recommended only)

More details

More about this course
  • Topics: Government priorities; Service excellence
  • Community: Employees; Functional specialists
  • Audience: Service specialists
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

There are no available offerings for this course at the moment.


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