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Facing the Management Challenges of Difficult Behaviour and Diverse Teams (X176)


Type: Online
Duration: 01:00 hours
Status: Active

Dealing effectively with the difficult behaviour that can arise when managing a diverse group of people is essential to team productivity. This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions.

Topics include:

  • managing a diverse team (age, background, experience)
  • understanding the effects of conflict on team productivity
  • building diversity awareness
  • developing conflict management skills
  • resolving team conflicts and challenges

More details

More about this course
  • Topics: Human resources; Personal and team development; Personal development
  • Community: Managers; Supervisors
  • Business line: GC and Public Sector Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course X176
Self-pacedFacing the Management Challenges of Difficult Behaviour and Diverse Teams (X176)OnlineOnlineEnglish


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