Policy and Service Conference: Delivering Impact Through Collaboration - Program

It's time to reimagine the policy to service continuum

This two-day conference focuses on building bridges and strengthening the connections between policy and service design and delivery to support user needs. The event will explore trends and practices for strengthening both policy and service outcomes by seeing them as part of a single system and by adapting to new collaborative ways of working.

November 13 and 14, 2024, in person in Ottawa and online.

Program

Day 1 - November 13, 2024

Day 1 - The What and Why

Day 1 - November 13, 2024
Time	Theme	Session
9:00 am	Registration and networking Creating connections.	In-person and online icebreakers Lowa Lumbala, A/ Manager HR, Innovation, Science and Economic Development Canada Jason Pearman, Manager, R&D and Impact Measurement, Youth Employment and Skills Strategy, Employment and Social Development Canada
10:00 am	Conference opening Welcoming participants and setting the stage.	Opening remarks John Hannaford, Clerk of the Privy Council and Secretary to the Cabinet Taki Sarantakis, President, Canada School of Public Service
10:25 am – 10:40 am	O Canada: Who we serve Connecting to our mission as public servants, and the people impacted by policy and using government services.	Opening discussion Lowa Lumbala, A/ Manager HR, Innovation, Science and Economic Development Canada Jason Pearman, Manager, R&D and Impact Measurement, Youth Employment and Skills Strategy, Employment and Social Development Canada
10:40 am – 11:45 am	Demystifying the policy-service continuum Exploring and defining the relationship between policy and service.	Presentation and interaction David Eaves, Associate Professor in Digital Government at the University College London Institute for Innovation and Public Purpose
11:45 am – 1:00 pm	Break
1:00 pm – 2:00 pm	Two sides of the same coin Discussing how the Government of Canada is currently working to build bridges between policy and service and the lessons learned so far.	Panel discussion and Q&A Jason Choueiri, Chief Digital Officer and Senior Assistant Deputy Minister, Immigration, Refugees, and Citizenship Canada Catherine Adam, Senior Assistant Deputy Minister, Strategic and Service Policy Branch, Employment and Social Development Canada Serge Bijimine, Assistant Deputy Minister, Policy Group, Transport Canada Moderator: Alix Dostal, Senior Assistant Deputy Minister, Strategic and Innovation Policy Sector, Innovation, Science, and Economic Development Canada
2:00 pm – 3:00 pm	The good, the bad, and the ugly Exploring principles and methods for organizational collaboration around policy and service through case studies and stories.	Presentation John Slocombe, Director, Service Strategy and Performance Measurement, Employment and Social Development Canada Presentation Fawad Popalyar, Assistant Director, International Crises Response, Immigration, Refugees and Citizenship Canada Lindsay Morris, Senior Policy Analyst, International Crises Response, Immigration, Refugees and Citizenship Canada Discussion and Q&A John Slocombe, Fawad Popalyar, and Lindsay Morris Moderator: Anatole Papadopoulos, Director General, Digital Innovation, Fisheries and Oceans Canada
3:00 pm – 3:15 pm	Break
3:15 pm – 3:45 pm	Designing the future we want Changing societal and governance narratives, balancing transition with current challenges, and building a system for collaborative and continuous learning.	Presentation Sara Gry Striedler, CEO, Nordic Health Lab; Founder, Kindred Lab for Transitions; and Co-Author, Navigating Societal Change Through Design
3:45 pm – 4:15 pm	How policy is experienced Understanding the impacts of government policy decisions and implementations in people’s day-to-day lives.	Presentation Zahra Ebrahim, Co-Founder, Monumental
4:15 pm – 4:30 pm	Day 1 closing Concluding the day, reflecting, and sharing what’s in store for tomorrow.	Lowa Lumbala, A/ Manager HR, Innovation, Science and Economic Development Canada Jason Pearman, Manager, R&D and Impact Measurement, Youth Employment and Skills Strategy, Employment and Social Development Canada

Day 2 - November 14, 2024

Day 2 - The How

Day 2 - November 14, 2024
Time	Theme	Session
9:00 am	Registration and networking Creating connections.	In-person and online icebreakers Lowa Lumbala, A/ Manager HR, Innovation, Science and Economic Development Canada Jason Pearman, Manager, R&D and Impact Measurement, Youth Employment and Skills Strategy, Employment and Social Development Canada
10:00 am	Conference opening Welcoming participants and getting ready for Day 2.	Opening remarks
10:00 am – 10:55 am	How to get things done: creating impact in a shifting public sector environment Exploring the factors and approaches that make the difference between success and failure.	Presentation and Q&A Alexander Budzier, Fellow in Management Practice in the Field of Information Systems, Saïd Business School, University of Oxford Moderator: Heather Sheehy, Assistant Secretary, Government Operations Sector, Treasury Board of Canada Secretariat
10:55 am – 11:05 am	Break
11:05 am – 12:05 pm	What looks good to you may not be good for me Putting the perspectives of those served by government at the center of the conversation and discussing the insights and approaches that can be hidden from, or underappreciated by, government.	Presentation Jennifer Ditchburn, President and CEO, Institute for Research on Public Policy Presentation Lin Zhu, Executive Director, Institute for Citizen Centred Services Presentation Sylvain Souligny, Associate Vice-President, Human Resources, University of Ottawa Discussion and Q&A Jennifer Ditchburn and Lin Zhu Moderator: Erica Vezeau, Director General, Digital Academy, Canada School of Public Service and Government of Canada Data Community
12:05 pm – 1:00 pm	Break
1:00 pm – 2:10 pm	Better together Sharing proven and promising practices for improving policy-service coherence, cross-functional collaboration, silo-busting, policy development, and service experiences.	Presentation Catherine Charbonneau, Director, Policy Community Partnership Office, Transport Canada Presentation Lesley Warren, Acting Director, Accelerator Hub, Employment and Social Development Canada Presentation Robert Robinson, Director, Enterprise Agility, Product and Project Management, Fisheries and Oceans Canada Roxanne LaFleur, Certified Agile/SCRUM Coach, Fisheries and Aquatic Ecosystems Portfolio, Chief Digital Officer Sector, Fisheries and Oceans Canada / Government of Canada Discussion and Q&A Catherine Charbonneau, Lesley Warren, Robert Robinson, and Roxanne LaFleur Moderator: John Millons, Chief Operating Officer and Director General, Canadian Digital Service (CDS), Service Canada
2:10 pm – 3:05 pm	How do we know our work is working? Discussing data and evidence to drive how to generate deeper understandings about who we serve and how best to serve them, and how policies, programs, and services can respond and adapt.	Presentation Honey Dacanay, Director General, Digital Policy, Treasury Board of Canada Secretariat Presentation Ima Okonny, Assistant Deputy Minister and Chief Data Officer, Employment and Social Development Canada Discussion Honey Dacanay and Ima Okonny Presentation Emily Coffin, Service Designer, Innovation Hub, Service Delivery, Veterans Affairs Canada
3:05 pm – 3:20 pm	Break
3:20 pm – 4:10 pm	Can public servants change how they work? Highlighting the skills, learning, and approaches needed for the digital-era public service.	Presentation Beth Noveck, Professor and Director, Burnes Center for Social Change, Northeastern University
4:10 pm – 4:30 pm	Conference closing Reflecting on the next steps.	Closing remarks Lowa Lumbala, A/ Manager HR, Innovation, Science and Economic Development Canada Jason Pearman, Manager, R&D and Impact Measurement, Youth Employment and Skills Strategy, Employment and Social Development Canada