Erica is the Director General of the Canada School of Public Service's Digital Academy. In this role, she provides learning to help public servants gain the knowledge, skills, and mindsets they need to succeed in the digital age. She has over 18 years of previous private- and public-sector experience in program administration, service design and delivery, and strategic planning. Erica's belief in citizen-centric delivery has driven her work on several digitally enabled projects that modernized business processes and improved government services.
Expertise
- Working in a digital age
- Data
- Service design
- Service delivery
- Leadership
Credentials
- Executive Certificate in Strategy, Innovation, and Digital, MIT Sloan School of Management
- Certificate in Business Administration and Management, University of Ottawa
- Master of Arts, Musicology and Women's Studies, University of Ottawa
- Bachelor of Music, University of Ottawa
