Transcript: Government of Canada Data Conference 2023: Employment and Social Development Canada's Benefit Delivery Modernization programme – Do more with data
Hi, my name is Doug Woodworth, and I'm part of the Benefit Delivery Modernization Programme. Most if not all Canadians are touched by the core programs of Employment Insurance, Canada Pension, and Old Age Security, we offer to support people throughout their entire lives. Our organization has many assets such as its workforce and its technological infrastructure that are used to deliver these programs. But more and more data is becoming another critical asset to successfully deliver value to citizens. I'm proud to be a part of a program such as the Benefit Delivery Modernization Programme's key efforts to bring evermore and increasing value to Canadians in their times of need. Specifically, I'm proud to help them find ways to use data more efficiently so that people get the right payments at the right time. That we better understand clients' needs and expectations and we ultimately build programmes and services that meet those needs, and we do so in ways that protects the information and the data that they've entrusted to us.
Like other resources though data alone isn't the magic bullet to create value rather it takes the right relationships between the citizens, the people who've entrusted their data to us, the men and women who run our day-to-day business and our bureaucracy, and the technological people who support them. With the right relationships there's a strong collaboration between citizen, operations and bureaucracy, and the technologists, working together to generate value for citizens. With this strong relationship the opportunities for data, opportunities to create value with data are limitless.
I'm proud to work with a group of data professionals who among other things are helping to prevent mis-payments by putting in place robust processes for data quality, and helping to maintain client trust and security by putting in place standards such as those related to the anonymization and protection of data. Moving forward our team will continue its efforts. But I also challenge all of you to keep finding creative ways and appropriate ways to use data to create value for the people that we serve. Thank you for your time and happy Data Week!